Privacy Policy

1. Introduction

Lanos Logic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation services, visit our website, or engage with our platforms. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our services:

2.1 Personal Information

• Name, email address, phone number, and company name
• Billing information and payment details
• Account credentials and authentication data
• Communication preferences and correspondence

2.2 Business Data

• Data processed through our AI automation services
• Workflow configurations and integration settings
• Documents and files uploaded for processing
• Customer interaction data processed by AI agents

2.3 Technical Information

• IP address, browser type, and device information
• Usage data, analytics, and performance metrics
• Cookies and similar tracking technologies
• Log files and system diagnostics

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing, maintaining, and improving our AI automation services
• Processing transactions and managing your account
• Training and improving our AI models (using anonymized data only)
• Communicating with you about services, updates, and support
• Analyzing usage patterns to enhance user experience
• Ensuring security and preventing fraud
• Complying with legal obligations and enforcing our terms

4. AI-Specific Data Practices

As an AI service provider, we take additional measures to protect your data:

• Data Isolation: Your business data is processed in isolated environments and not shared with other clients
• Model Training: We do not use your proprietary business data to train our AI models without explicit consent
• Data Retention: AI processing data is retained only as long as necessary to provide services
• Human Review: AI outputs may be reviewed by our team for quality assurance, subject to strict confidentiality
• Third-Party AI: When using third-party AI services (e.g., Claude AI), your data is subject to their respective privacy policies

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted partners who assist in operating our services (e.g., cloud hosting, payment processing)
• Integration Partners: With platforms you choose to integrate (e.g., Make.com, Twilio, GoHighLevel)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Consent: When you have given explicit permission

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, regular security audits, and secure development practices. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability to another service provider
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings. Essential cookies are required for basic functionality and cannot be disabled.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and compliance with applicable data protection frameworks.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: